Return and Refund Policy

At ItsyNest, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’re here to help. Please review our return and refund policy below:

1. Eligibility for Returns and Refunds:

– Returns and refunds are applicable under the following circumstances:

  – Product received is damaged, defective, or not as described.

  – Incorrect product delivered.

  – Product received is different from what was ordered.

– Returns and refunds may not be applicable in cases where:

  – The product has been used, altered, or damaged after delivery.

  – The product is returned without original packaging or tags.

  – The return request is made after the specified return window.

2. Initiation of Returns and Refunds:

– To initiate a return or refund, please contact our customer support team within 3 days of receiving the product.

– Provide details of the issue along with supporting evidence such as photographs, if applicable.

3. Return Process:

– Once your return or refund request is approved, we will provide instructions on returning the product.

– Ensure that the product is securely packaged for return shipment to prevent damage during transit.

– You may be responsible for return shipping costs, except in cases where the return is due to our error.

4. Refund Processing Time:

– Upon receipt and inspection of the returned product, we will notify you of the status of your refund.

– If your refund is approved, it will be processed within 2 working days.

– The refund will be issued to the original payment method used for the purchase.

5. Non-Refundable Items:

– Certain items may not be eligible for refunds, including:

  – Gift cards or promotional vouchers.

  – Personalized or customized products.

  – Products marked as “Final Sale” or “Non-Returnable.”

6. Contact Us:

– If you have any questions or concerns regarding returns and refunds, please reach out to our customer support team through WhatsApp at +91 7483788177 or via email at care@itsynest.com.

7. Policy Updates:

– ItsyNest reserves the right to modify or update this return and refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.